One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any tech support ticket that you post or any e-mail that you send is only sixty minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your issue or question, we’ll lend you a hand right away and will provide you with the necessary information to troubleshoot any problem with your sites. The real reaction time commonly doesn’t surpass fifteen-twenty minutes, which is the reason why you can forget about waiting for hours to get a problem sorted out or what is even worse – waiting a whole day only to obtain a response that more info is necessary while nothing is fixed. We’ll assist you at once as we know exactly how priceless time can be in the dynamic digital space. The 1-hour response time guarantee applies to any billing or technical question that you might have with regard to our Linux cloud hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize how important it is to receive timely support, we promise that you won’t ever need to wait for more than 1 hour to obtain a response to any trouble ticket that you post via your semi-dedicated server CP. The fact is, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – general, billing or technical. In addition, our tech and client support team is available night and day, which goes to say that even in case you open a ticket during legal holidays, you’ll invariably obtain an instant reply, which will include the answer to an inquiry, the solution to a problem or the information necessary to sort out an issue yourself – if there is something that you have to do on your end. With us, you will never need to waste an entire day hanging around waiting for a response like you would with many other web hosting providers.