Technical Support Channels
A One–Hour Response Guarantee
We offer a 60–minute response time warranty for every trouble ticket or e–mail that you send to our technical support team. We will rapidly answer all the common queries and forward right away the case to our system administrators in case further assistance is needed. If you make use of our Optional Managed Services package, we will execute any of the included server management services at a time that has been agreed upon beforehand.
A Premium Technical Support Service
Our client support staff will be available to you 24/7/365 if you require assistance with our Hosting Control Panel or with any of the apps that we install for you on the dedicated server. Furthermore if you need help with all the standard admin tasks on your dedicated hosting server, you can take a look at the Optional Managed Services package, which includes backup disk space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Our Hosting Control Panel is installed by default for each Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will guide you step by step on how to use it. Most of the instructional articles also video versions that show all the operations that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.