A live chat is a real-time method of communication between a web hosting company's support team and its clients. It is an efficient method to receive some info about the web hosting services or have some problem resolved because you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the lower possibility of errors when you exchange data like usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't have to stay on the chat all the time - you're able to do something else while the representative investigates the issue involved. What's more, you'll be able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you'll need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we consider the fact that a lot of problems are usually resolved when you speak with a live person, we supply a live chat service for all our potential and current clients. The chat is accessible every day and our support agents will assist you with a variety of questions and situations. If you are not our customer yet, you'll be able to find out more about our cloud hosting plans and the hosting platform in general so as to make sure that your websites will work properly on our servers. If you already have an account and you've got some questions or you have any kind of problems with any of our solutions, you can get in touch with us through the live chat and we can supply you with the needed information or help you troubleshoot the problem. You'll have to open a trouble ticket for specific problems that need more time or the help of a system administrator, still for numerous standard troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so that when you have any kind of questions about our Linux semi-dedicated hosting packages, you're able to talk with our customer care team whenever you need no matter if you've already acquired your account or not. Generally, the chat service is for pre-sales, billing and common questions and troubles, yet we are able to assist you with many tech questions as well. We can help you pick the proper package for your websites if you do not have an account yet, we can respond to any kind of billing questions or issues you could have or we can help you with installing your new email address on your personal computer or smart phone - all of this will be done in a timely manner since our live chat service is accessible all day, each and every day. Whenever you require help, you are able to talk with an agent and save considerable time.