There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. This is the easiest correspondence medium for many reasons. If no help desk support staff representative is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always hit home. In addition, you can copy/paste extensive bits of info without having to worry about typographical errors, and if a particular problem requires more time to be resolved or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, so if you have to provide info or to follow instructions, you will need to use no less than two separate interfaces and this number could rise if you desire to administer a couple of domain names. Moreover, lots of web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you’re browsing your files or customizing different account settings. The ticketing system is being monitored 24x7x365 by our customer care team and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to get support. In stark contrast to other hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info in regard to any technical or billing issue. Moreover, you can read a selection of articles, which will help you solve the most commonly met difficulties yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with the belief that you should be able to manage everything associated with your account in one location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a question or come across a challenge, you can touch base with our customer support team members straight away without the need to use an entirely different admin dashboard. You can search through your files or check a variety of account settings whilst submitting a new ticket or reading the answer to an older one. In case you’ve got a ton of tickets and you want to track down a particular one, you can resort to the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply in no more than sixty minutes regardless of the essence of your inquiry or issue.