A lot of persons who begin using their first web hosting account, or change companies, normally have inquiries in regard to how given tasks are carried out or encounter predicaments when setting up various things like e-mails, website settings, etc. That’s the reason why, lots of hosting companies have prepared documentation with the most common questions and problems so as to help their customers obtain information quickly and easily. As a result, the customer service staff can focus on real issues that given clients may be facing, as the solution for the smaller things will already be available online and clients can tackle them without touching base with the customer service team. Having exhaustive documentation is really important, especially for new customers with no practical experience, since the hosting service entails an immense number of features and lots of people can get perplexed about what to do. A good information repository can both help you accomplish the tasks that you want and get to know how the hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your very first cloud hosting account through our company or have moved your site over to us, you will become accustomed to our services and our in-house developed Hepsia hosting Control Panel before you know it as we have prepared a comprehensive web-based knowledge base where you can find all the information that you’ll ever need – both general info regarding the service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you could encounter. The articles themselves are available in two locations. The entire article archive is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different features in every section of the Control Panel as well. You can find out how to accomplish just about everything, from creating an .htaccess file to managing a mailing list, and all the articles feature detailed guides, so you’ll never get perplexed on account of an ambiguous text. Naturally, in case you encounter a more specific obstacle and you do not find an adequate solution in our knowledge base, you can contact our customer support staff members 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting packages, will allow you to access the elaborate online support documentation that we’ve compiled for you. The articles themselves feature general information on our hosting services, educative tutorials about the separate functions that you can access, plus troubleshooting guidelines that can help you rectify common issues that you may confront. The topics that we’ve covered include de facto everything, from elementary things such as how to host a brand-new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available on the right side of the page that you are on, whilst the entire article archive can be accessed through the dedicated Help section.