24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our solutions well before you make a purchase or you're an existing customer and you have a question or some problem, you're able to contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters that need longer time to analyze and resolve. In contrast to various other website hosting service providers, our trouble tickets have a guaranteed maximum response time of just one hour, therefore regardless of what your problem is, it will be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get prompt assistance, particularly when your website is not working effectively for some reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, thus if something happens, you can use various methods to get in touch with us - telephone line with a few local numbers around the world, live chat, emails and tickets. The first two options are for pre-sales, billing and general issues, which means that if you do not have an account yet, for example, you can find additional details regarding our solutions, or we will help you with uncomplicated technical problems. The second two options are for solely technical problems or anything that is more time-consuming due to the fact that it's more convenient to follow the conversation between you and our tech support team. The warranted max answer time for them is just 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day in order to receive assistance as you may have to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting packages, you'll never need to wait for more than an hour so as to receive support for any kind of issue that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets which you open from your billing Control Panel or e-mail messages that you send to our tech support crew. We have local telephone numbers in a number of countries around the world and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various methods of communication, so no matter what your question or problem is, there's always someone to help you out without delay. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you obtain a dedicated server from our company, you are able to get in touch with us anytime using several channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech matter, you can open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you would like to find out about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in various countries around the world. In case you need help with third-party software that you cannot install or operate effectively, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.